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FAQs

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Popular Questions

  • 01. What guarantees do I have on my consignments?
    Basic insurance is provided for every shipment you entrust to Pro100movers. We are responsible for the safety of your shipment and its quick delivery at the appointed time and place. To provide additional security for your personal belongings, you can take out additional insurance with third-party insurance companies in advance of your move.
  • 02. What is included in your service?
    We offer many transportation options for our clients such as transportation of personal belongings, business relocation, full range of packaging, etc. Choosing our company, you get a guarantee of safe cargo delivery and careful transportation of things. Delivery is carried out “from door to door”. If necessary, we can arrange temporary storage of your property. Our warehouses are equipped with climate control systems to maintain a constant temperature and humidity in the premises. Security in our warehouses is ensured by video surveillance cameras.
  • 03. How do I know the payment terms?
    Pro100mover values its customers. You will not have to worry about hidden fees. Service cost is calculated by manager in advance, taking into account the number of boxes and furniture, the need and nature of packaging, shipping distance, and more. We accept cash and non-cash payment – credit and debit cards, Paypall. When paying by credit/debit card, the cardholder must be present to sign the transaction.
  • 04. How to order a move to another city?
    Long-distance moving is a complex and time-consuming process. It needs to be approached with full responsibility and many details need to be taken into account. The company Pro100movers assumes responsibility to organize the delivery of your belongings – from loading to unloading at the destination. All that is required from the client – calling 800-397-7885, writing to e-mail pro100movers@gmail.com or place an order on the website. Our team has an individual approach to each order – we make a delivery schedule depending on the distance and agree with the client. We provide all necessary documents, insurance and licenses for moving to another state.
  • 05. Do you move furniture?
    Our company offers furniture disassembly/assembly and transportation services. You can also disassemble furniture yourself. But if you want to save time – it is worth turning to professionals. Thanks to our trained staff and special tools, we can disassemble and reassemble most types of furniture. If you have non-standard furniture at home, notify the manager of the company in advance so that the master will take with suitable tools. To protect furniture from damage, we use different materials such as heavy duty blankets/pads, newsprints, and film. For fragile items with glass, we additionally use bubble-rap film, cardboard, and special wrapping paper. Sofas and mattresses are protected by durable plastic, blankets, and tarp bags during transportation.
  • 06. Is business relocation possible?
    We know that businesses value time. And we are ready to help you move your office as quickly as possible. To make moving your business as comfortable as possible, our manager will contact you to clarify important details and make a clear schedule for the move. This will save you time and money. Depending on the amount of work and moving distances, we will choose the optimal transport – 16, 20, 26-foot truck or engage two cars at once. Pro100movers company specialists offer professional disassembly and reassembly of office furniture, neat packing of office equipment and gentle transportation. Technology is transported in its original packaging. If none are left, the company will pack office equipment in special cardboard boxes and bubble wrap.
  • 07. How long does it take to ship?
    The time it takes depends on many factors. First of all, it depends on distance, weather conditions, traffic congestion, etc. During the telephone consultation the manager will give you the information on the delivery time. For long-distance moving we make up a clear schedule, which we negotiate with the customer beforehand. For example, if the place of delivery is within 5 hours, the cargo will be delivered the next day. If you need to move items from an apartment with 1-2 bedrooms, delivery can be made on the same day.
  • 08. What regions do you work in?
    Pro100movers’ main regions of operation are Northern Virginia, Maryland, and Washington D.C. In these states we provide the full range of services listed on the site – moving personal belongings within the city, organizing long distance moving, moving . Shipping is carried out by modern vehicles.
  • 09. What is a Last minute job?
    If you need to move your personal belongings urgently or another mover cancelled your order – we can help you! Our company offers a fast shipping service on the day of the order. A team of movers can come in the morning, afternoon and evening on the same day that you placed the order. In the case of free transport, we are ready to provide service for cargo delivery of any size and to any distance.
  • 10. What vehicles or trucks or vans are used for transportation?
    Our company uses modern transportation – 16-foot, 17-foot, 20-foot, 26-foot trucks. We select the truck depending on the job size, location and delivery distance.
  • 11. How to place an order?
    To order the carriage of goods, choose a convenient way for you: Call 800-397-7885 Write to email pro100movers@gmail.com Make an order online The manager of the company will specify the details of delivery (number of boxes, moving distance, whether packing is necessary, etc.), and send a quote for work. The quote includes hourly rate and number of movers, who will perform the packing, loading, delivery and unloading of things.
  • 12. Can I pack my own personal belongings?
    In most cases, customers pack their personal belongings themselves. It is important that before the movers arrive, all the furniture should be free of items so that the company employees can quickly disassemble and pack the interior items. On request, we can provide the client with plastic containers, cardboard boxes, furniture film, and sealing tape.